Refund policy

Need to return an item?


Does my item qualify for a return?

Non-defective returns (Store Credit Only)

  • Store Credit Only: All non-defective returns (e.g., change of mind, incorrect size selection) are eligible strictly for wslstore.com store credit. We do not issue refunds to the original payment method for non-defective merchandise.

  • Window: Returns must be initiated within 60 days from the invoice date.

  • Restocking Fee: Non-defective returns are subject to a 15% restocking fee deducted from the final store credit amount.

  • Condition: Items must be unworn, unwashed, and in their original packaging with all tags attached.

Defective Returns (Refund, Replacement, or Repair)

  • Resolution Options: Truly defective items can be returned within 60 days from the invoice date for a full refund to your original payment method, a replacement (new order required), or repair, subject to our inspection.

  • Condition: Defective items do not need to be in pristine original condition and may show signs of normal usage.

  • Missing UPC: Any defective item missing its original UPC barcode can only be replaced with the exact same item.

  • After 60 Days: After 60 days, manufacturer warranties apply. Please contact the warranty service provider identified in the product description directly.

Are there any exceptions to the qualifications listed above?

We do not expect a defective item to be in its original condition. It may show signs of normal usage.

Customized items are non-returnable and non-refundable, but are still subject to the same quality guarantees as the rest of our merchandise.

Third-Party Partner Brands: Items manufactured and fulfilled directly by third-party brands (e.g., Billabong, Rip Curl, LEUS Towels) cannot be returned for any reason. Please review the specific product description before purchasing.

How can I return my items that qualify?

1. If your item qualifies for a return please apply for a return online through our customer support at support@wslstore.com

  • Your full name and order contact information

  • Name and size of the item(s) being returned

  • Detailed reason for return (indicate clearly whether the item is defective or non-defective)

  • Photos or video evidence if claiming a manufacturing defect

  • Preferred resolution:

    • Non-defective items: Store credit (minus 15% restocking fee)

    • Defective items only: Store credit, direct replacement, repair, or full refund to original payment method

2. Processing Timelines:

  • Once your item is received at our facility, allow approximately 5 business days for inspection and processing.

  • Store Credit: Issued via digital gift card/code to your email address provided checkout immediately after inspection and processing at our facility.

  • Defective Refunds: Approved refunds to your original payment method take 5–10 business days to reflect in your bank or credit card account, depending on your financial institution.

  • Replacements: Standard domestic/international shipping timelines apply once the replacement order is placed.